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LATEST MSPA NEWS

The CX Battle Has Started: Are you Ready?

The CX Battle Has Started: Are you Ready?

Customer Experience is now the key battleground for consumers’ purses and wallets – 89% of companies surveyed by leading analyst Gartner this year say that CX will be be their primary basis for competitive differentiation. Read more
Why should you be a MSPA conference sponsor?

Why should you be a MSPA conference sponsor?

The MSPA is at the centre of the mystery shopping industry. With over 450 member companies worldwide we measure the quality of customer service given by more than 100 000 companies around the globe. Read more

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